Let’s say you’re running a business and you want to directly connect with your customers to promote your goods and services. You can do that easily by creating a WhatsApp business account. WhatsApp business account lets you directly interact with your customers, and answer their questions throughout their purchase. In this article, we’ll learn how to create a WhatsApp business account, send automatic messages to your customers, etc.
Create WhatsApp business account:
To create a WhatsApp business account, we’re going to do 4 steps. The first step is to
1. Install the WhatsApp business App:
To install the WhatsApp business app, go to the Google Play Store or Apple App store on your mobile and search for WhatsApp business. To download it directly from the Google Play store click here and from the Apple App store click here.
Click on Install to install the app and tap open to open the app.
2. Register your mobile number:
To register your mobile number, click Agree and Continue. Then you need to select whether you want to use the same WhatsApp number or use a different number for your business account. We recommend you to use a different number so that it’s easier for you to manage your chats.
Now enter your number and click next. It’ll ask you to verify your number, click OK and now WhatsApp will automatically detect the OTP. Once you’re done, click Continue-> Allow-> Skip.
3. Create your business profile:
To create a business profile, add a profile picture, your business name, and select the category of your business. If you want to add more details about your business, then click on Show more options. There you can add a description and business address. Click on Next -> Not Now.
4. Add products to your business profile:
To add your product, click on the three vertical dots in the upper right corner of the screen. Click on Business tools-> Catalog. To add your product, click Add item. Now you can add a product image, item name, price, description, etc. Click Save, WhatsApp will take a minute to review your product. Once it’s reviewed, it will be added. You can add up to 500 products to your WhatsApp business account.
Send a message to your contacts:
How will you let your contacts know about your business? Let’s see how you can do that. Click on Start a chat icon and you’ll find all the contacts saved on your mobile. Select the contact you want to send a message to. Then on type a message, enter some details about your business and click Send.
Once you’ve sent the message, the person will get a notification that shows that they got your message. Now if they click on your name, they can see your profile picture, account type, and some detail about your business.
How someone can view & purchase your products using WhatsApp?
To purchase products all they have to do is to open the chat and click on the home icon. It will take them to a page where they can select the product they want to purchase. they can click on a product and add them to the cart. Now they can go to view cart and select the number of items they want. Click Done. If the customer wants to send a message along with the order then they can type it and click Send.
Once the customer places the order, you’ll receive a notification of their message. Now if you open it and click View Cart, you can see the details of the order. Once you get the order, you can chat with the customer to collect more details and process the order.
How to organize your orders?
Let’s say you’re getting multiple orders and you want to organize your orders. To organize your orders, add a label that will make it easier for you to manage your orders. So to create labels click on the three vertical dots at the upper right corner of the screen. Go to Business Tools-> Labels. Now you’ll get different types of labels that you can add to your customer’s chat. You can also create your own label by clicking on the “+” icon.
Now to add labels, go to your chat, tap and hold the customer’s chat to which you want to add a label. Now click on the label icon (the first icon that appears) and select the label you want. Click Save. Your label will be added.
How to send automated messages to your customer?
To do that, click on the three vertical dots in the upper right corner of the screen. Click on Business tools-> Away message. Now enable the Send away message option. You can change the message as per your requirement. Once you have enabled the option, you can automatically send messages. Now schedule when you want to send the messages. If you want to send the messages after working hours the select Outside of business hours. Now add recipients to whom you want to send the automated message. Once you’re done with all the changes click Save.
Now if any customer messages after the working hours, an automated message will go to them. This is how you can reply to customers with automated messages. You can also send a greeting or welcome message in the same way. Go to Business tools-> Greeting message. enable the option and edit the message that you want to send. That’s it!